Welcome to Help 4 Special Mart’s FAQ page! Here you’ll find answers to common questions about our products, services, and policies. If you need more information, don’t hesitate to reach out to us.
1. What products do you offer?
We offer a range of products, including:
- Handcrafted items made by children with special needs
- Therapy equipment for various therapeutic needs
- Special education books and educational aids for rehabilitation
2. How can I place an order?
Browse our website, select the products you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details, then confirm your order.
3. What payment methods do you accept?
We accept:
- Credit and Debit Cards
- Online Payment Services
Please note: We do not accept cash payments.
4. Can I cancel my order?
Orders can be canceled only if they have not yet been processed or shipped. Contact us as soon as possible to request a cancellation.
5. Do you offer refunds or exchanges?
We do not accept returns or offer refunds for completed orders. All sales are final. For information on handling damaged or defective products, please refer to our Refund Policy.
6. How do I report a damaged or defective product?
Contact us immediately at +91-9990997997. Provide details of the issue and include photos if possible. We will assess the situation and may offer a replacement or store credit.
7. How is my personal information protected?
We use secure encryption technology to protect your personal and payment information. Our website complies with industry standards to ensure your data’s safety. For details, see our Privacy Policy.
8. Do you ship internationally?
Currently, we only offer shipping within India. International orders are not available at this time.
9. How can I track my order?
Once your order ships, you’ll receive a confirmation email. You can contact us at +91-9990997997
10. What should I do if I receive the wrong product?
Contact us immediately with your order number and details of the incorrect item received. We will resolve the issue and ensure you get the correct product.
11. Are your products eco-friendly?
We strive for sustainability and use environmentally friendly practices. Many of our handcrafted items are made from recycled or sustainable materials.
12. How can I get involved or support Help 4 Special Mart?
Support us by making a purchase, sharing our mission, or contacting us for other ways to contribute.
13. How can I contact customer support?
Reach us at:
- Email: info@h4smart.com
- Phone: +91-9990997997
- Address: 425, Kakrola Housing Complex, Dwarka Mor, Delhi, India 110078
14. Do you offer bulk purchasing or wholesale options?
Yes, we offer bulk purchasing and wholesale options. Contact us for details and pricing.
15. Can I customize products or request special orders?
Customization is available for some products. Contact us with your requirements for special orders.
16. How can I stay updated on new products and promotions?
Subscribe to our newsletter or follow us on social media for updates on new products and promotions. Links are available at the bottom of our website.
17. Can I make changes to my order after it’s been placed?
Changes to an order can only be made if it has not yet been processed. Contact us as soon as possible to request changes.
18. What should I do if my order is delayed?
If your order is delayed, please contact us for an update on its status. We will work to resolve any shipping issues.
19. How can I return an item?
We do not accept returns. For information on handling issues with your order, please refer to our Refund Policy.
20. What happens if my payment is declined?
If your payment is declined, check your payment details and try again. If the issue persists, contact your bank or payment provider for assistance.
21. Can I subscribe to your newsletter?
Yes, you can subscribe to our newsletter for updates on new products, promotions, and news. Sign up on our website.
22. Do you offer any discounts or promotions?
Yes, we offer exclusive discounts and promotions! We are running our YouTube channel, HELP 4 SPECIAL, where you can find special coupons available on our videos. Watch our videos to learn more and take advantage of these offers. Hurry up and grab your deal!
23. Can I purchase products directly from your center?
Yes, you can purchase products directly from our center. Please visit us at 425, Kakrola Housing Complex, Dwarka Mor, Delhi, India 110078 during our operating hours to view and buy our products in person. For more information on visiting hours or to schedule an appointment, please contact us at +91-9990997997.
24. How can I volunteer or get involved with Help 4 Special Mart?
We welcome volunteers who are interested in supporting our mission. If you’d like to volunteer or get involved, please reach out to us at +91-9990997997 to learn about available opportunities. We appreciate any support you can offer and look forward to working with you!
25. How can I make a donation to Help 4 Special Mart?
We are proud to collaborate with Sneh Social Welfare Foundation. Your donations can directly support our cause through them. The vocational items sold on our platform are made by the talented students of Holy Heart Special School (a unit of Sneh Social Welfare Foundation).
To donate, please visit the Donation Page of Sneh Social Welfare Foundation. Your generous support helps us empower children with special needs and continue our mission!
Thank you for visiting Help 4 Special Mart. We appreciate your support!